Aymes Posted April 6 Posted April 6 https://drive.google.com/drive/folders/1es9AdzMufPPHZ8YMs5eVM_HQvzrxzXVn?usp=sharing Link provides access to: save file, output, and player The game is intermittently crashing for no apparent reason. Nothing else to say. No rhyme or reason. Quote
Chris Posted April 6 Posted April 6 19 minutes ago, Aymes said: https://drive.google.com/drive/folders/1es9AdzMufPPHZ8YMs5eVM_HQvzrxzXVn?usp=sharing Link provides access to: save file, output, and player The game is intermittently crashing for no apparent reason. Nothing else to say. No rhyme or reason. Hi - these kind of intermittent crashes are most commonly caused by there being some outdated or corrupted files in your game install directory, as the logs say there's some missing data when the AI is checking for hazards like smoke etc as part of movement. Could you go to the game install directory and delete the whole thing in File Explorer (not through Steam) and then reinstall it, and see if that helps? It can also be worth deleting the Documents/My Games/Xenonauts 2/ folder too, but if you do that then back up the /Saves/ folder first if you've got an ongoing campaign! If that doesn't fix it then let us know and we'll dig into it a bit more. Quote
Aymes Posted April 11 Author Posted April 11 I have uninstalled and reinstalled 3 times. The last 2 times I followed your instructions exactly - including rebooting my computer. The game crashed right after pushing F5 to quicksave. Quote
fusion-waffle Posted April 11 Posted April 11 (edited) If it happened again recently after a clean install, share your latest log files. Worth checking My Documents/My Games/Xenonauts 2/BugReports to see if it generated an unhandled exception crash report. You can attach all the logs, save files & unhandled exception bug report zip (if one was generated) to your post by dragging-and-dropping while making a post to attach them. Edited April 11 by fusion-waffle Quote
Aymes Posted April 11 Author Posted April 11 bug_report_2026-04-10-20h01_gc_7.18.7_unhandled_exception_0.zipcrash_info.htmlcrash_info.json 1 Quote
fusion-waffle Posted April 11 Posted April 11 Nice one, that's a very clear bug report. Until Chris & co are able to dig into this, if you want to keep playing your campaign, you may be able to work around it by reloading an older save. If you revert back to the most recent geoscape save (often there's a pre-combat autosave generated prior to each mission) you may get a different map or otherwise bump the game into a slightly different state, where you don't run into this issue again. Quote
Chris Posted April 13 Posted April 13 On 4/11/2026 at 2:32 AM, Aymes said: bug_report_2026-04-10-20h01_gc_7.18.7_unhandled_exception_0.zip 7.28 MB · 1 download crash_info.html 1.07 kB · 0 downloads crash_info.json 745 B · 1 download Thanks, we'll take a look at this and get back to you ASAP! Quote
Chris Posted April 13 Posted April 13 On 4/11/2026 at 2:32 AM, Aymes said: bug_report_2026-04-10-20h01_gc_7.18.7_unhandled_exception_0.zip 7.28 MB · 1 download crash_info.html 1.07 kB · 0 downloads crash_info.json 745 B · 1 download So the issue here is a crash in the AI. Maybe some of the earlier ones you experienced have had a different cause, but that's what this one is. What's strange about it is that you'd assume an AI crash would be reproducible from the saves. Generally it's because there's some invalid information in the map, or a unit is in an invalid state somehow, and it's making the AI throw an error and crash. But if I load these saves and pass the turn, I don't get a crash. Do any of these saves crash reliably for you if you load them? If not, I'd go to the game options and set the autosaves to save at End of Tactical Combat Turn as well. That means that if you experience an AI crash, you'll have an end of turn save you can revert to and won't lose any progress, and hopefully you'll get something reproducible we can use to debug what issue you're having. Quote
Aymes Posted April 22 Author Posted April 22 No they don't crash reliably. The crashes don't seem to have rhyme or reason other than it only seems to happen immediately after clicking somewhere on the screen. After the most recent patch it went quite a while before it crashed, where it was otherwise crashing fairly soon after loading into the game. I did turn off autosave altogether, but that didn't seem to help either. I don't know if this helps, but I have a 3 monitor setup. 48" TV with two 27" monitors on either side. Quote
Aymes Posted April 23 Author Posted April 23 No they don't crash reliably. The crashes don't seem to have rhyme or reason other than it only seems to happen immediately after clicking somewhere on the screen. After the most recent patch it went quite a while before it crashed, where it was otherwise crashing fairly soon after loading into the game. I did turn off autosave altogether, but that didn't seem to help either. I don't know if this helps, but I have a 3 monitor setup. 48" TV with two 27" monitors on either side. Edit: I just tried again and it crashed when the enemy was taking its turn Quote
Kouki Posted April 24 Posted April 24 20 hours ago, Aymes said: No they don't crash reliably. The crashes don't seem to have rhyme or reason other than it only seems to happen immediately after clicking somewhere on the screen. After the most recent patch it went quite a while before it crashed, where it was otherwise crashing fairly soon after loading into the game. I did turn off autosave altogether, but that didn't seem to help either. I don't know if this helps, but I have a 3 monitor setup. 48" TV with two 27" monitors on either side. Edit: I just tried again and it crashed when the enemy was taking its turn Can you send us a save for the mission when the crash happened? Ideally an end of turn save would be best as it would be a save with the same game state that led to the crash. If that is not available, can you send us a start of turn save and then tell us what you did on the turn prior to the crash? This will give us the best chance of recreating the game state prior to the crash, which will hopefully trigger it. Thanks! Quote
Aymes Posted April 24 Author Posted April 24 user_day_83_alien_abduction_site_manual_save_2-101.json Quote
Aymes Posted April 24 Author Posted April 24 I just tried again and on the alien turn, alien took a shot and then the game crashed Quote
Kouki Posted April 27 Posted April 27 On 4/25/2026 at 7:51 AM, Aymes said: I just tried again and on the alien turn, alien took a shot and then the game crashed Thanks for providing a save! I loaded the save on the latest version of the game on experimental and hit end turn and it looks like it does not cause a crash? Just to be clear, are there any other steps to do after loading the save? If no, then can you try updating to the experimental branch on Steam and see if it loads fine? Quote
Aymes Posted April 28 Author Posted April 28 Sorry repeat myself, but there is no rhyme or reason as to why the game crashes. It seems to be completely random and so that is why it seems pointless for me to provide a save game. If it always crashed after a certain sequence or pattern, I would most definitely tell you. Quote
Aymes Posted April 29 Author Posted April 29 I just tried again and once it crashed when hit F9 to quick load and then another time it crashed when I tried to do a manual save. Quote
Kouki Posted April 29 Posted April 29 7 hours ago, Aymes said: I just tried again and once it crashed when hit F9 to quick load and then another time it crashed when I tried to do a manual save. Is this on the latest version of the experimental(7.21) or on stable(7.20.3)? Quote
Kouki Posted April 30 Posted April 30 17 hours ago, Aymes said: The normal non-experimental Thanks for the reply, can you try switching to the experimental version of the game to see if it still keeps on crashing? Quote
Aymes Posted May 1 Author Posted May 1 Nevermind. I just got in another mission and my soldier fired a reaction shot and then the game crashed. No crashes in the Geoscape though. Quote
Kouki Posted May 1 Posted May 1 5 hours ago, Aymes said: Nevermind. I just got in another mission and my soldier fired a reaction shot and then the game crashed. No crashes in the Geoscape though. Thanks for the update! Good to know it doesn't crash in geoscape. Did the game generate a bug report file when you last crashed? If so, can you send it to us so we can take a look? Quote
Aymes Posted May 1 Author Posted May 1 I went to Documents\My Games\Xenonauts-2\BugReports\ and there was not a bug report from yesterday - only older bug reports from when I was playing on the non-experimental. I have included the most recent bug report from when I used to play on the non-experimental. bug_report_2026-04-28-20h19_gc_7.20.4_unhandled_exception_0.zip Quote
Kouki Posted May 5 Posted May 5 On 5/1/2026 at 10:34 PM, Aymes said: I went to Documents\My Games\Xenonauts-2\BugReports\ and there was not a bug report from yesterday - only older bug reports from when I was playing on the non-experimental. I have included the most recent bug report from when I used to play on the non-experimental. bug_report_2026-04-28-20h19_gc_7.20.4_unhandled_exception_0.zip 5.37 MB · 0 downloads Ah, if you're on 7.21 or 7.22, the new location would be in AppData\LocalLow\Goldhawk Interactive\Xenonauts 2\BugReports. If there was a prompt to create one, it will be on that folder. Quote
Aymes Posted May 6 Author Posted May 6 bug_report_2026-04-30-21h05_gc_7.22.1_unhandled_exception.zip Here you go Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.